For Interstate Moves – your carrier has 120 days to provide a settlement offer for your claim, from the date your complete claim along with all required documents is received in their office. If claims can’t be settled or denied within that time, an extension notice must be sent to the customer within every consecutive 60 days period.
For Local Moves – Since there are no specific time limitations regulated by the different states, CSI has decided to treat local / Intrastate moves as Interstate move (120 days) so that claims are adjusted in a timely manner. Local / Intrastate moves in the state of California are reviewed within 30 days as required by the California PUC.
CSI as the assigned third party claims company follows the same requirements of your carrier’s. However, as part of our customer service we strive to offer a speedy resolution.