There’s a lot at stake when you move. There’s the
money you’ll spend, your memories, and your treasured
possessions. And while most moves go smoothly, accidents
do happen and your goods may be lost or damaged during
The Carrier is liable for the value of your goods
while in their possession. However, there are different
levels of liability. The level you choose will determine
the type and amount of reimbursement you will receive if
an item is lost or damaged. Be aware of the various
types of protection available and their charges.
The two different levels of liability are also
explained in Your Rights & Responsibilities when You
Move, a booklet movers are required to provide an
interstate move customers by Federal regulations.
Under Federal Law, interstate movers must offer two
different liability options referred to as Valuation
Coverage: (1) Full Value Protection (2).Released
1. Full Value Protection
Under Full Value Protection the carrier is liable
for the replacement value of lost or damaged goods in
your entire shipment. This is the more comprehensive
plan available for protection of your goods. Unless you
select the alternative level of liability described
below – Released Value. If any article is lost or damage
while in carrier’s possession, the carrier will, at its
discretion, offer to do one (1) of the following:
- Repair the item.
- Replace with like item
- Make cash settlement for the current market value
of the item or cost to repair.
Under this option, the carrier is permitted to
limit his liability for loss or damage to articles of
extraordinary value, unless you specifically list these
items on a High Value Inventory. An item of an
extraordinary value is any item whose value exceeds
$100.00 per pound.
The exact cost for Full Value Protection varies by
carriers and may be subject to various deductible levels
of liability that may reduce your cost.
2. Released Value
This is the most economical protection available
since it is offered free of charge.
However, the protection is minimal. Under this
option the carrier is liable for no more then 60 cents
per pound per article. For example, if the carrier had
damaged your coffee table valued at $400 but that weighs
40 pounds you will only be compensated $24.00 (60 cents
x 40 pounds).
Full Value and Released Value are NOT Insurance
policies governed by State insurance laws; instead, they
are a Federal contractual tariff levels of liability
authorized under Released Rates Orders of the Surface
Transportation Board of the U.S. Department of
Most carriers will offer you to purchase Insurance
through the most popular Moving Insurance companies such
as: MovingInsurance.com, Bakers International, etc.
If you choose the Released Value, the carrier will
still recommend you to purchase additional insurance.
The cost of this insurance is not included in the move
and must be purchased separately by you. This is not
Valuation Coverage governed by Federal law – it is
regulated by State law. If you purchase insurance, the
carrier will remain liable for the released value of 60
cents per pound per article but the insurance company
will recover the rest of the loss based on coverage
purchased. You must obtain a copy of you policy or other
written record of the purchase prior to the move. You
may also purchase insurance from a third party of your
choice. However, before purchasing insurance, check your
Home Owner’s Insurance Policy to see if you are already
Keep in mind
Some of your actions may limit your Carrier’s
liability. This includes:
- Packing perishable, dangerous or hazardous
materials in your household goods without carrier’s
- Packing your own boxes. You may consider packing
your own household goods items to reduce your costs,
but if items are damaged, it may be more difficult to
establish your claim against the carrier for boxes you
- Failing to notify your carrier in writing about
articles of extraordinary value.
By law, for interstate moves (state to state), you
have nine months from the delivery date or from the date
the delivery was made available, to file a claim. For
Intrastate / Local moves (within the same state) as
detailed on the back of the Bill of Lading as different
states have different