Our Company
Claims Service International Inc (“CSI”) was originally founded as Claims by Donna LLC on May of 2004. With over 10 years in business and as the leading and most innovative claims company on the market CSI has established its reputation among the authorities and service providers to the moving industry. CSI provides a plethora of services to movers nationwide. Our one of a kind software, allows us to service many customers’ claims in record time while offering transparency to carriers and customers alike.
Our Mission
Our goal is to provide customers with the best care and fast resolution they deserve. Our team of adjusters is dedicated to educate movers nationwide about customers’ needs and expectations while improving the quality of service and its professional execution by reviewing the rules and regulations and the proper methods used for a successful move.
By providing a free of charge and user friendly claims system we offer a convenient and rapid option to file a claim and / or check the progress of a claim. Our claims system is without a doubt the best tool available to customers and carriers today.
The Founder & President
Donna Gotlib
Donna Gotlib CSI’s Founder and President have turned the most paper based service in the moving industry into a complete electronic web based system with minimal footprint while turning into a green business. Her computer programming knowledge and claims experience as a Claims Adjuster and Customer Service Manager for Mayflower Transit agent, one of the country’s largest Van Lines, has allowed her to combine both passions into a sophisticated yet user friendly software which made CSI the leading moving claims service provider in the country.
Donna a Certified Claims & Arbitration Adjuster by the American Moving & Storage Association since 2003 has 13 years of experience in the Moving Industry in Sales, Training, Operations’ Manager for large known moving companies, and claims. Donna’s passion for law and firsthand experience in the moving industry has guided her as an entrepreneur in the creation of CSI’s unique claims & arbitration procedures and policies. Donna’s vision that education is the key to betterment and her desire to assist both carriers and customers in achieving fast resolutions has turned educating CSI’s employees, carriers and customers alike to be CSI’s top priority along with sense of urgency and courtesy which made CSI the leader and standard setter in claims resolution, compliance and customer service.
Our Legal Consultant
Lawrence J. Roberts
Lawrence J. Roberts
Roberts & Associates, P.A. a Coral Gables, Florida-based Transportation and Commercial Litigation law firm combines experience and the highest level of expertise at the national level. Lawrence Roberts is the founding principal and managing partner of the firm. The firm’s ability to represent their clients both regionally and nationally, and their expertise and specialty in the area of transportation law, are what set them apart. Lawrence Roberts’ experience in the area of transportation law extends more than 20 years.
The firm’s corporate clients include railroads, steamship lines, trucking companies, freight forwarders (surface, air, and ocean), transportation brokers, and moving and storage companies. The firm represents clients at all levels of the state and federal court systems, as well as administrative and regulatory agencies. Roberts & Associates’ clients include: American President Lines, Ltd., Estes Express Lines, FedEx Ground, Mayflower Transit, LLC, United Van Lines, LLC, and Vanliner Insurance Company. The firm represents these companies in their contract and litigation matters, and in compliance actions involving government regulatory agencies such as the Surface Transportation Board and the Florida Department of Transportation. Roberts & Associates’ comprehensive experience in the field allows the firm to supervise and manage their clients’ litigated matters both regionally and nationally. The firm’s working familiarity with the industry, coupled with Lawrence Roberts’ 20-plus years experience in the transportation and commercial litigation field allows the firm to offer this service efficiently and cost effectively to their clients.
Lawrence is admitted to practice in Florida and in the federal courts in Florida, Massachusetts, Arizona, Wisconsin, Colorado, and Texas. He also is admitted to the U.S. Courts of Appeal for the Third, Fifth and Eleventh Circuits. In addition, Roberts has practiced pro hac vice in the federal courts of Maryland, Virginia, West Virginia, Georgia, Alabama, North Carolina, South Carolina, Louisiana, California, Missouri, Pennsylvania, Illinois, New Jersey, and New York. Lawrence has tried cases in the Federal Courts of Florida, Texas, California, New York, Alabama, Georgia, and New Jersey, most notably in the areas of federal preemption of state law claims, limitations of liability, carrier salvage rights, and enforcement of timely claim filing requirements. He has approximately 15 published Federal decisions. Several were precedent-setting cases, mainly in the motor carrier industry. About Roberts & Associates Roberts & Associates is an AV rated law firm that specializes in the representation of corporate and commercial interests in the transportation and insurance industries. The firm focuses its practice in the following areas: Business and Commercial Litigation, Admiralty and Maritime Law, Alternative Dispute Resolution, Insurance Law, Litigation and Appeals, and Transportation Law.
Our Team
CSI’s team of adjusters has been professionally trained to analyze household goods claims such as Basic Valuation Protection of 60 cents per pound per article, Depreciated Value and Full Value Claims. The adjusters handle claims for loss, damage, delay, overcharge and complaints. While they review, analyze and settle claims, the adjusters communicate with both customers and carriers. CSI’s adjusters will at all times during their claims investigation maintain an ethical, courteous and neutral approach.
Our customer service and intake representatives work closely and diligently with customers and carriers alike. They assist customers in correctly filling their claims and carrier by collecting the information necessary for the proper investigation of one.