What is CSI Choice Award?
CSI’s Choice Award was created with both customers and carriers in mind. It was made to serve 2 purposes which will produce a win-win situation for both the carriers and their customers. The first purpose was to show our carriers our appreciation for their efforts and cooperation in assisting us with the investigation and resolution of claims in a timely manner. The second purpose was to encourage carriers to provide an excellent service to their customers even post move through the claims process and earn the recognition they deserve. That will assist in building their reputation and will generate more business. Let’s face it, we don’t really expect that there would be no more claims, but what we hope for is that once there’s a claim, that it’ll be handled in a professional, courteous, and prompt manner.
The criteria
- Customer Support – Assist customers with filing their claim
- Communication – Respond to CSI’s investigation questions promptly via emails and phones
- Documentation – Providing complete required documents and in a timely manner
- Payment – Sending settlement payments promptly after claims have been settled
The Selection
The selection of carrier is made by an anonymous draw which is conducted by CSI’s management in our office. Each one of CSI’s employees from management to each department’s staff, get to vote for their favorite carrier based on the criteria listed above. The vote is annuall. Once the winning carrier has been selected the carrier’s owner or president is notified. The winning carrier is awarded $100.00 as a token of appreciation accompanied by CSI’s Choice Award Certificate. The chosen carrier is also published in CSI’s January edition of newsletter going out to over 1500 carriers nationwide and on CSI’s websites for an entire year.