DOT HOS Reform Is Underway, Here Is What We Know.

By |March 31st, 2019|

The head of U.S. Department of Transportation Elaine Chao made a major announcement about upcoming changes to Hours of Service regulations. During a keynote speech delivered at the Mid-American Trucking Show in Louisville, Kentucky on Friday, March 29, the U.S. Transportation Secretary confirmed that the Federal Motor Carrier Safety Administration [...]

What To Avoid When Attorney Generals Across The Country Are On The Hunt For Moving Companies?

By |February 5th, 2019|

From Florida to California A couple of weeks ago, Florida Attorney General Pam Bondi announced court actions against 14 moving companies, along with several affiliated entities and individuals. This week, California started looking into several moving companies as well. Allegations against the companies include deceptive marketing and sales of household [...]

What To Do When The Broker’s Estimate Is Too Low ?

By |January 17th, 2019|

  What do you do when you arrive to pick up a job and the broker has estimated the size of the shipment too low?   We have some pointers for you. 1. Verify the inventory before you load any items.  Take the inventory from the Estimate and identify the [...]

The Business Case for Team Culture

By |November 19th, 2018|

We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. [...]

Must I break down service charges on the Bill of Lading? Not always.

By |October 29th, 2018|

Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]

How much do you want to pay to be right

By |October 8th, 2018|

We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]

Exceptions on Inventory Docs? It Can Save you Money

By |September 16th, 2018|

Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear [...]