Professional Tips for Dealing With Stressful Customers on Their Moving Day

By |December 20th, 2022|

Providing excellent customer service is one of the most efficient methods to increase revenue and expand your company. That said, sometimes customers can make it challenging to maintain a high standard, especially for moving companies in Coral Springs. To meet the demands of difficult consumers, customer service representatives need specialized [...]

How Moving Companies Can Avoid Complaints

By |November 30th, 2022|

Dissatisfied customers are one of the main drivers of bad business. With the ever-growing incorporation of the internet into every aspect of our lives, your reputation can shift overnight. People can voice their complaints very easily, leading potential customers away from you. Let’s discuss how moving companies can avoid complaints [...]

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Ways a Moving Claims Service Provider Can Help You

By |November 15th, 2022|

  Filing a claim after a move doesn’t need to be an unpleasant experience. Many people give up on filing a claim because the process is too complicated. Luckily, contacting customer service can simplify the process. Here are all how a moving claims service provider can help you. A moving [...]

  • Documentation for a DOT audit.

How to Prepare for DOT Audits

By |September 25th, 2022|

Preparing for a DOT audit isn't something you think about just when the FMCSA notifies you of a pending review. As a moving company, you must be aware that DOT audits can happen anytime. For this reason, you need to keep all the necessary paperwork somewhere you know where it [...]

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What Is Retargeting and Why Is It Important for Your Moving Business?

By |July 6th, 2022|

Growth is an essential aspect of any business. However, it isn't easy to expand if you cannot convert potential customers into clients because people are frequently unsure whether they require your services or not. Still, just because someone considered using your services and then decided against it does not mean [...]

  • AI algorithm

How Will AI Impact the Transportation Industry?

By |April 28th, 2022|

How Will AI Impact the Transportation Industry? There are few advancements in the transportation industry, including the moving industry, that are likely to be as impactful as AI. Yes, the innovation in solar energy might change the cost-effectiveness of various vehicles. And there might be an advancement in AR technology [...]

  • An illustration showing five stars service, symbolizing the reason to improve the customer service in your moving company.

How Your Moving Company can Improve the Customer Service

By |February 13th, 2022|

How Your Moving Company can Improve the Customer Service Improving customer service is the best way to build a name for your moving business. This is the number one strategy to create returning customers and increase profit in the long term. Instead of talking about many different approaches, we will [...]

  • Book on branding on an office desk

7 Branding Tips for Your Moving Business

By |November 14th, 2021|

7 Branding Tips for Your Moving Business Use these branding tips for your moving business to create a unique and attractive image of your company that potential customers will like. Moving is a competitive business. To succeed, you need to stand out from the crowd. The best way to do [...]

Binding vs Non-Binding vs Revised Estimate

By |May 15th, 2021|

  There is common confusion about the difference between Binding and Non-Binding estimates. Let’s review together the difference between the 2 estimates and also when and how to use a Revised Estimate. Binding estimate Binding both on the shipper and the carrier Applies to weight and cubic feet based shipment [...]

Must I break down service charges on the Bill of Lading? Not always.

By |April 15th, 2021|

Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]