The Business Case for Team Culture

By |November 19th, 2018|

We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. [...]

Must I break down service charges on the Bill of Lading? Not always.

By |October 29th, 2018|

Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]

How much do you want to pay to be right

By |October 8th, 2018|

We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]

Exceptions on Inventory Docs? It Can Save you Money

By |September 16th, 2018|

Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear [...]

Binding vs Non-Binding vs Revised Estimate

By |August 30th, 2018|

There is a common confusion about the difference between Binding and Non-Binding estimates. Let’s review together the difference the 2 estimates and also when and how to use a Revised Estimate. Binding estimate Binding both on the shipper and the carrier Applies to weight and cubic feet based shipment Weight-based [...]

Most Common Mistake About Coverage, Could Be Just 1 WORD

By |August 22nd, 2018|

Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and [...]

Chargebacks? 3 steps to stay in compliance

By |August 14th, 2018|

A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with [...]

Truck Driver Training

By |February 18th, 2015|

Dear Valued Carriers, Happy Valentine's where ever you are! With Valentines' Day being tomorrow we hope that you are able to be home with your loved ones.  Valentines' Day is not just for sweethearts, but we like to celebrate this day making it about the love of family [...]

Reputation Management

By |November 23rd, 2014|

Dear Valued Carriers, We hope everyone had a Spooky Halloween! We sure did! Now we have to get ready for all the delicious food for Thanksgivings Day. After the upcoming holidays, it will be the moving season soon after. So it is a perfect time to get into compliance and [...]

Driving Safety Tips

By |October 15th, 2014|

Dear Valued Carriers, We hope everyone had a happy Sukkot! Now it is time to get ready for Halloween! Here at CSI we decorated our office with spiderwebs, pumpkins and other spooky characters. Are you ready for Halloween? Be sure to also get ready for the winter! Read below on [...]