Binding vs Non-Binding vs Revised Estimate

By |May 15th, 2021|

  There is common confusion about the difference between Binding and Non-Binding estimates. Let’s review together the difference between the 2 estimates and also when and how to use a Revised Estimate. Binding estimate Binding both on the shipper and the carrier Applies to weight and cubic feet based shipment [...]

Must I break down service charges on the Bill of Lading? Not always.

By |April 15th, 2021|

Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]

What To Do When The Broker’s Estimate Is Too Low ?

By |March 17th, 2021|

  What do you do when you arrive to pick up a job and the broker has estimated the size of the shipment too low?   We have some pointers for you. 1. Verify the inventory before you load any items.  Take the inventory from the Estimate and identify the [...]

Exceptions on Inventory Docs? It Can Save you Money

By |February 15th, 2021|

Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear [...]

Most Common Mistake About Coverage Could Be Just 1 WORD

By |January 15th, 2021|

Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and [...]

The Business Case for Team Culture

By |November 19th, 2020|

We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. [...]

How much do you want to pay to be right

By |October 11th, 2020|

We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]

Chargebacks? 3 steps to stay in compliance

By |September 14th, 2020|

A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with [...]