Tariff documents are the backbone of every household goods moving company. Yet, many operators underestimate how easy it is to make costly mistakes. From outdated rates to sloppy record-keeping, these pitfalls can lead to fines, customer disputes, and a tarnished reputation. Let’s explore the five most common tariff document mistakes and how to avoid them.

Failing to Disclose All Charges Clearly

Transparency isn’t just good customer service—it’s the law. Hiding fees or failing to provide a complete picture of costs invites DOT complaints and valuation claims. When your customers feel blindsided, they’re more likely to escalate their grievances to regulators or the BBB.

Inconsistent Tariff Application

Applying your tariff selectively is a recipe for disaster. You can’t offer one rate to one customer and a different rate to another without clear justification. Inconsistent practices can lead to audits, fines, and serious compliance headaches.

Using Outdated Tariff Rates

While carriers can establish their own rates and keep them as long as they operate, having a professional who has helped hundreds of carriers develop their tariffs is invaluable. A knowledgeable compliance expert is familiar with current market rates and can guide you in evaluating your pricing to help keep your charges competitive. This guidance ensures your pricing is both profitable and fair.

Missing Required Signatures & Disclosures

Tariff documents must include clear explanations of valuation options and your arbitration program. Skipping these details can invalidate your contracts and leave you vulnerable to disputes you can’t defend. In particular, the declared value of the shipment, the cost of the move at Full Value Protection, and the cost of the move at $0.60 per pound must be clearly written on the valuation section to comply with regulations and protect your business.

Poor Record-Keeping and Document Storage

Even if your tariff is perfect, sloppy record-keeping undermines your compliance. Without accurate records, you have no proof that you followed regulations. That’s when DOT and BBB complaints can snowball.

Avoiding These Mistakes

Regularly reviewing your tariff, training your staff, and maintaining meticulous records can protect your business from unnecessary risk. Want help creating bulletproof tariff and related shipping documents? CSI provides hand-in-hand support to create your tariff using our step-by-step online workflow and a dedicated compliance agent who guides you through the entire process.

:bulb: PRO TIP: CSI also offers a digital Bill of Lading that syncs directly with your tariff, so any updates to your tariff automatically update your digital BOL as well.