Privacy Policy

Effective Date: December 2024

Introduction

Claims Service International, Inc. (“CSI,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, including our websites, mobile applications, and related tools.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Types of Information Collected

We may collect the following personal information from you:

  • Full name
  • Email address
  • Contact phone number
  • Mailing address

2. How Information is Collected

We collect personal information directly from you in the following ways:

  • During the claim registration process
  • When you provide information to finalize a settlement agreement
  • When opting for paper claim filing via postal mail

3. Purpose of Data Collection

We use your personal information to:

  • Communicate with you during the claims process
  • Request and analyze move-related documents, contracts, pictures of damages, and your communications with household goods moving companies
  • Facilitate settlement agreements, including sharing mailing addresses with carriers for Settlement’s payment check delivery
  • Process claims filed via post office mail

4. Data Security Measures

We employ technical safeguards to protect your information by encrypting data transmission via HTTPS to prevent unauthorized access

 

5. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. However, we may share limited data, such as your mailing address, with:

  • The household goods carrier involved in your claim for the purpose of sending settlement checks.

Your information is not shared for SMS communication purposes with third parties or affiliates.

6. User Rights

You have the right to:

  • Access and update your information via the “My Account” section on our website
  • Opt-in or opt-out of SMS communication preferences in your account settings

To update your information, opt out of communications, or address privacy concerns, you may also contact us directly.

7. SMS Communication Consent

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

You may opt out of SMS communication at any time by:

  • Updating your preferences under “My Account”
  • Contacting us via phone or email (details below)

8. Contact Information

For questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Claims Service International, Inc.
Phone: 772-742-5246
Email: claims@csipros.org

For claims-related inquiries, you will also receive contact details for your specific case manager during the claims process.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date. Please review this policy regularly to stay informed.

Claims Service International, Inc.