Dear Valued Carriers,
We hope everyone had a Spooky Halloween! We sure did! Now we have to get ready for all the delicious food for Thanksgivings Day. After the upcoming holidays, it will be the moving season soon after. So it is a perfect time to get into compliance and get your claims situated. That is why we are here to not only help you stay in compliance, but to relieve some of the stacked up office duties. We brought some intresting tips about Reputation Management for you to boost your sales. We can work together to allow you to focus on managing your business for the upcoming season!
Lastly, Happy National Pizza Day!
Sincerely,
Your CSI Team
Another Year, Another Adventure
“Coming together is a beginning; keeping together is progress; working together is success.” – Henry Ford
CSI would like to recognize our appreciated Carriers who are celebrating their Anniversary for the month of June with our services.
We would like to honor Mirit-Great American Van Lines for being with CSI since November, 2008 – 6 Years!
Thank you for your dedication to both your CSI Team and to your customers!
* Hercules Moving Systems – 11/08/10 – 4 Years
* Cardinal Moving Systems – 11/15/10 – 4 Years
* Moving APT – 11/09/12 – 2 Years
* Great American Moving & Storage – 11/15/12 -2 Years
* Budget Moving & Storage – 11/18/13 – 1 Year
ICS Corner
“Your customer doesn’t care how much you know until they know how much you care.” ~ Damon Richards
Caring customer service must permeate the entire organization, inside and out and from top to bottom. When it comes to customer skills, your business should be focused on one thing – people. Whether you refer to them as clients, customers or employees, their loyalty is the key to your success. ICS customer care skills are high and a necessary way to help your company.
Don’t hesitate to call us today for more information about ICS! Be sure to ask about our ICS Bundle Package that will not only save you money, but will provide you with the best customer service.
CSI Statistics & Updates
- Claims – We currently handle claims received on: 08/11/14 Our total process time is 93 days!
- Complaints – The current Monthly Average:
BBB – 9 Complaint(s)
DOT – 1 Complaint(s)
Public – 0 Complaint(s)
Chargeback-12 Chargeback(s) - Settled Claims – In October, CSI successfully settled 273 claims, 127 of which were accompanied by a signed release form.
- Fuel Price – The US Average Fuel Price published by the DOE for the Period of: 10/15-11/14 is $3.677
Safety Corner / Industry News – Reputation Management Tips
Want Great Reviews For Your Moving Company The Reputation Management Guide
If you are working in one of the thousands of moving companies in the USA you might probably be wondering how to impress your customers. The fight for the customer and its business is getting harder and harder.
So can you improve your online reputation? How to attract the great moving reviews and make use of them at your best. Here is a basic guide made to improve your online reputation.
How do I get people to post? What if by the end of the year you have over 200 reviews for your brand online and how you have only 10? Ask yourself these questions first:
Have I even won an award for my service? Check out the CSI Choice Award. You may be the next one.
How many moves do you perform per month?
Let’s say your company does about 100 moves a month. That means that during the course of a full year, you serve about 12000 people who pay you for moving services. Even if you got 10% to post a review, that is 120 reviews. That is how easy it can be.
Of course the following guide can be used in many different businesses that serve customers different from the moving industry for example cleaning companies or repair shops.
* First start by examining the current review sites and local business directories that mention your brand. Make a list of all the sites that mention your brand and allow customers to write reviews and testimonials. This will be your starting point.
* Explore other social/review sites that do not feature your brand. This could be a great place to attract more customers. Register your company and claim your profile so you can manage your brand there. This could also be a great place to advertise.
* Monitoring existing reviews and customer feedback is also a good way to see how staff is doing across many or a few business locations.
How To Attract Great Moving Reviews And Enhance Your Service
1. Speak with your salesmen. They communicate with the customers on a regular basis. Ask them about the complaints they are getting from the customers and think how they can be improved. Read More
Recognition Corner
CSI Would like to recognize Veterans Day. We would like to take this time to recognize those who have fallen, those who have sacrificed and those of you who still stand for our freedom. CSI gives a great and very appreciated thank you to our service members.
Promotions Corner
01/01/15- “CSI Choice Award” – CSI will award the winner $100.00, a winner’s certificate to proudly display and a 6 month publication on CSI’s website visible to all of our carriers and customers nationwide. Read More
08/15/14 – “Get paid to talk about us” – CSI pays $50.00 for each carrier referred to us that signs up.
We have many promotions and discounts going on daily! Contact us directly to see what we can do for you! 877-274-0074 Ext 635
