Dear Valued Carriers,
We know how busy and even stressful this moving season was, it had everyone on the go! Here at CSI, we understand that as a moving company it is important to have time for leads, dispatch and managing the office during the off season. So let CSI experts handle your claims and even answer your customer service calls to free up your time. You can rest assure your customer will be treated with great service during their CSI experience. At CSI we strive on the service we offer and provide to the customers and work hard to make the process as smooth as possible and keep you in compliance with the regulations whether they are local or long distance moves. Together we can set the standards high and provide extraordinary service.
Lastly, Happy National Relaxation Day!
Sincerely,
Your CSI Team
Another Year, Another Adventure
“Here’s to another year of staying together as a team.” – Unknown
CSI would like to recognize our appreciated Carriers who are celebrating their Anniversary for the month of June with our services.
We would like to honor Guardian Moving & Storage for being with CSI since August, 2009Â – 5 Years!
Thank you for your dedication to both your CSI Team and to your customers!
* Moving & Storage Services – 08/16/11 – 3 Years
* Reliable Low Cost Moving – 08/16/11 – 3 Years
*Â Jet Van Lines – 08/26/11 – 3 Years
* 495 Movers – 08/15/12 – 2 Years
* Jordan River Moving & Storage – 08/17/12 – 2 Years
* Olympia Moving & Storage – 08/21/12 – 2 Years
* Movers USA – 08/22/12 – 2 Years
* One Stop Moving & Storage – 08/29/12 – 2 Years
ICS Corner –Â Integrated Customer Services
“Customer Service is just a day in, day out ongoing, never ending, unremitting, preserving, compassionate, type of activity” – Leon Gorman
One of the most important elements for achieving excellent customer service is training. Â Our customer service representatives are skilled to take their time to identify your customers needs, communicating in a timely manner and making your customers feel important and appreciated. Our developed customer service team is devoted to you and your customers.
Don’t hesitate to call us today for more information about ICS! Be sure to ask about our ICS Bundle Package that will not only save you money, but will provide you with the best customer service.
CSI Statistics & Updates:
Claims – We currently handle claims received on: 06/02/14
Our total process time is 73Â days!
Complaints – The current Monthly Average:
BBB – 15 Complaint(s)
DOT – 7 Complaint(s)
Public – 2 Complaint(s)
Chargeback -2Â Chargeback(s)
Settled Claims – In July, CSI successfully settled 217 claims, 110 of which were accompanied by a signed release form.
Fuel Price – The US Average Fuel Price published by the DOE for the Period of:Â 07/15-08/14 is $3.843
Safety Corner / Industry News – 20 Proven Marketing Tips For Moving Companies
In the digital era, having your business advertised is more important than ever for business growth. As word of month is getting challenged by the online communities, having a strong marketing strategy can boost your customer base and increase company revenue. In this list I\’ve pointed the absolutely mandatory things a 21st century moving company should have and do. While doing this list, I had the moving industry in mind, but these marketing ideas can be executed for pretty much any type of business with the same mind-blowing success.
1.) Invest In A Great Website
That is the most important step of the whole list. Nowadays most of the people are searching for a moving company online. The yellow pages era is dead and we are in the digital era now. Your sales place is your website and your salesman is the contact info or the estimate forms.
Some of the important features of a good website are:
2.) Clear design with an understandable navigation.
Things like “About us” pages or “Contact us” pages are a requirement. Also, show your priority services in the main navigation. Do not overwhelm your homepage or your main navigation items (try to keep them 7 or less). There is a marketing rule that if a customer cannot see something in the first seven seconds on the page – it does not exist for him. So make sure the most important information/advantages/deals are the ones that the visitor sees first.
3.) Full contact information.
Nobody wants to deal with fathom companies. That is why having a good amount of contact info will increase the chance of customers to book you. The most important features are: phone number, toll free phone number (makes you look like a large company), full address, email address and mailing address if applicable.
4.) Quote/Estimate forms.
Some of the visitors will not do the effort to call, this is why having an estimate form on the site will serve as an alternative to your contact information.
5.) A mobile version of the site.
At MyMovingReviews, we have nearly 30% of our visitors using smartphones to access our website. The majority of them are iPhones and Androids. I bet that you own one and you use it to browse online. Make your website look good on smartphones. Show only the most important stuff on your mobile pages and add relevant “call to action” features.
Want to read more? Click Here
Welcome to the CSI Family
CSI Welcomes the following carriers into our Family:True King Relocation – Margate, FLPrime Storage Systems – Paterson, NJCommercial Moving Solutions – Clearwater, FL
CSI’s Active Promotions
Ongoing Promotions:
01/01/15- “CSI Choice Award” – CSI will award the winner $100.00, a winner’s certificate to proudly display and a 6 month publication on CSI’s website visible to all of our carriers and customers nationwide. Read More
08/15/14 – “Get paid to talk about us” – CSI pays $50.00 for each carrier referred to us that signs up.
We have many promotions and discounts going on daily! Contact us directly to see what we can do for you! 877-274-0074 Ext 310
