How Will AI Impact the Transportation Industry?
How Will AI Impact the Transportation Industry? There are few advancements in the transportation industry, including the moving industry, that are likely to be as impactful as AI. Yes, the innovation in solar energy might change the cost-effectiveness of various vehicles. And there might be an advancement in AR technology [...]
Must I break down service charges on the Bill of Lading? Not always.
Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]
How Moving Companies Can Avoid Complaints
Dissatisfied customers are one of the main drivers of bad business. With the ever-growing incorporation of the internet into every aspect of our lives, your reputation can shift overnight. People can voice their complaints very easily, leading potential customers away from you. Let’s discuss how moving companies can avoid complaints [...]
How to Prepare for DOT Audits
Preparing for a DOT audit isn't something you think about just when the FMCSA notifies you of a pending review. As a moving company, you must be aware that DOT audits can happen anytime. For this reason, you need to keep all the necessary paperwork somewhere you know where it [...]
What To Do When The Broker’s Estimate Is Too Low ?
What do you do when you arrive to pick up a job and the broker has estimated the size of the shipment too low? Â We have some pointers for you. 1. Verify the inventory before you load any items. Â Take the inventory from the Estimate and identify the [...]
How Your Moving Company can Improve the Customer Service
How Your Moving Company can Improve the Customer Service Improving customer service is the best way to build a name for your moving business. This is the number one strategy to create returning customers and increase profit in the long term. Instead of talking about many different approaches, we will [...]
Most Common Mistake About Coverage Could Be Just 1 WORD
Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and [...]
Ways a Moving Claims Service Provider Can Help You
Filing a claim after a move doesn’t need to be an unpleasant experience. Many people give up on filing a claim because the process is too complicated. Luckily, contacting customer service can simplify the process. Here are all how a moving claims service provider can help you. A moving [...]
Professional Tips for Dealing With Stressful Customers on Their Moving Day
Providing excellent customer service is one of the most efficient methods to increase revenue and expand your company. That said, sometimes customers can make it challenging to maintain a high standard, especially for moving companies in Coral Springs. To meet the demands of difficult consumers, customer service representatives need specialized [...]
7 Branding Tips for Your Moving Business
7 Branding Tips for Your Moving Business Use these branding tips for your moving business to create a unique and attractive image of your company that potential customers will like. Moving is a competitive business. To succeed, you need to stand out from the crowd. The best way to do [...]