In the world of moving, surprises can be delightful, a client tipping your crew with fresh donuts, for instance. But some surprises are less delicious, like discovering that Full (Replacement) Value Protection (FVP) applies whether your customer paid for it or not. Let’s clear this up so your team stays [...]
Intro: Moving companies play a crucial role in ensuring a smooth transition for their clients, but the complexities of Full Value Protection (FVP) calculations can sometimes be confusing. In this guide, we break down the essentials of FVP in a straightforward manner, empowering moving company employees with the knowledge they [...]
There is common confusion about the difference between Binding and Non-Binding estimates. Let’s review together the difference between the 2 estimates and also when and how to use a Revised Estimate. Binding estimate Binding both on the shipper and the carrier Applies to weight and cubic feet based shipment [...]
How Will AI Impact the Transportation Industry? There are few advancements in the transportation industry, including the moving industry, that are likely to be as impactful as AI. Yes, the innovation in solar energy might change the cost-effectiveness of various vehicles. And there might be an advancement in AR technology [...]
Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically [...]
Dissatisfied customers are one of the main drivers of bad business. With the ever-growing incorporation of the internet into every aspect of our lives, your reputation can shift overnight. People can voice their complaints very easily, leading potential customers away from you. Let’s discuss how moving companies can avoid complaints [...]
Preparing for a DOT audit isn't something you think about just when the FMCSA notifies you of a pending review. As a moving company, you must be aware that DOT audits can happen anytime. For this reason, you need to keep all the necessary paperwork somewhere you know where it [...]
What do you do when you arrive to pick up a job and the broker has estimated the size of the shipment too low? We have some pointers for you. 1. Verify the inventory before you load any items. Take the inventory from the Estimate and identify the [...]
How Your Moving Company can Improve the Customer Service Improving customer service is the best way to build a name for your moving business. This is the number one strategy to create returning customers and increase profit in the long term. Instead of talking about many different approaches, we will [...]
Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and [...]