We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]
A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with [...]
An Article by FMCSA The FMCSA has an article supporting the advancement of autonomous vehicles, the steps to get there and how would that affect regulations. Â This is a very controversial topic. While it sounds wonderful for our crew not to have to worry about falling asleep during driving or [...]
 In our previous blog post Preparing for The Future of Transportation – Is It Extinction or Redemption of The Moving Industry? we talked about the FMCSA steps to integrate autonomous vehicles and some of the companies dipping their toes in to be first to market. Now The U.S. Department of [...]
The head of U.S. Department of Transportation Elaine Chao made a major announcement about upcoming changes to Hours of Service regulations. During a keynote speech delivered at the Mid-American Trucking Show in Louisville, Kentucky on Friday, March 29, the U.S. Transportation Secretary confirmed that the Federal Motor Carrier Safety Administration [...]
Tell me if this sounds familiar: You arrive at a customer’s home for a pickup.   The customer unexpectedly now asks your crew to pack and ship double the pieces/volume than what they had advised for the Original Estimate. Now you are strapped for time and running late, so you add [...]
From Florida to California A couple of weeks ago, Florida Attorney General Pam Bondi announced court actions against 14 moving companies, along with several affiliated entities and individuals. This week, California started looking into several moving companies as well. Allegations against the companies include deceptive marketing and sales of household [...]
Dear Valued Carriers, Happy Valentine's where ever you are! With Valentines' Day being tomorrow we hope that you are able to be home with your loved ones. Â Valentines' Day is not just for sweethearts, but we like to celebrate this day making it about the love of family [...]
Dear Valued Carriers, We hope everyone had a Spooky Halloween! We sure did! Now we have to get ready for all the delicious food for Thanksgivings Day. After the upcoming holidays, it will be the moving season soon after. So it is a perfect time to get into compliance and [...]
Dear Valued Carriers, We hope everyone had a happy Sukkot! Now it is time to get ready for Halloween! Here at CSI we decorated our office with spiderwebs, pumpkins and other spooky characters. Are you ready for Halloween? Be sure to also get ready for the winter! Read below on [...]