Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and [...]
Filing a claim after a move doesn’t need to be an unpleasant experience. Many people give up on filing a claim because the process is too complicated. Luckily, contacting customer service can simplify the process. Here are all how a moving claims service provider can help you. A moving [...]
Providing excellent customer service is one of the most efficient methods to increase revenue and expand your company. That said, sometimes customers can make it challenging to maintain a high standard, especially for moving companies in Coral Springs. To meet the demands of difficult consumers, customer service representatives need specialized [...]
7 Branding Tips for Your Moving Business Use these branding tips for your moving business to create a unique and attractive image of your company that potential customers will like. Moving is a competitive business. To succeed, you need to stand out from the crowd. The best way to do [...]
Growth is an essential aspect of any business. However, it isn't easy to expand if you cannot convert potential customers into clients because people are frequently unsure whether they require your services or not. Still, just because someone considered using your services and then decided against it does not mean [...]
Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear [...]
We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. [...]
We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]
A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with [...]
An Article by FMCSA The FMCSA has an article supporting the advancement of autonomous vehicles, the steps to get there and how would that affect regulations. This is a very controversial topic. While it sounds wonderful for our crew not to have to worry about falling asleep during driving or [...]