What Is Retargeting and Why Is It Important for Your Moving Business?
Growth is an essential aspect of any business. However, it isn't easy to expand if you cannot convert potential customers into clients because people are frequently unsure whether they require your services or not. Still, just because someone considered using your services and then decided against it does not mean [...]
Exceptions on Inventory Docs? It Can Save you Money
Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear [...]
The Business Case for Team Culture
We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. [...]
How much do you want to pay to be right
We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of [...]
Chargebacks? 3 steps to stay in compliance
A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with [...]
Preparing for The Future of Transportation – The Controversial Case of Self Driving Cars
An Article by FMCSA The FMCSA has an article supporting the advancement of autonomous vehicles, the steps to get there and how would that affect regulations. Â This is a very controversial topic. While it sounds wonderful for our crew not to have to worry about falling asleep during driving or [...]
U.S. DOT Seeks Comment for Safe Integration of Commercial Automated Driving Systems
In our previous blog post Preparing for The Future of Transportation – Is It Extinction or Redemption of The Moving Industry? we talked about the FMCSA steps to integrate autonomous vehicles and some of the companies dipping their toes in to be first to market. Now The U.S. Department of [...]
DOT HOS Reform Is Underway, Here Is What We Know.
The head of U.S. Department of Transportation Elaine Chao made a major announcement about upcoming changes to Hours of Service regulations. During a keynote speech delivered at the Mid-American Trucking Show in Louisville, Kentucky on Friday, March 29, the U.S. Transportation Secretary confirmed that the Federal Motor Carrier Safety Administration [...]
Are You Paying To Move Your Customers? How You Complete the Revised Estimate Can Make the Difference.
Tell me if this sounds familiar: You arrive at a customer’s home for a pickup.   The customer unexpectedly now asks your crew to pack and ship double the pieces/volume than what they had advised for the Original Estimate. Now you are strapped for time and running late, so you add [...]
What To Avoid When Attorney Generals Across The Country Are On The Hunt For Moving Companies?
From Florida to California A couple of weeks ago, Florida Attorney General Pam Bondi announced court actions against 14 moving companies, along with several affiliated entities and individuals. This week, California started looking into several moving companies as well. Allegations against the companies include deceptive marketing and sales of household [...]