How Will AI Impact the Transportation Industry? There are few advancements in the transportation industry, including the moving industry, that are likely to be as impactful as AI. Yes, the innovation in solar energy might change the cost-effectiveness of various vehicles. And there might be an advancement in AR technology that makes sorting and inspecting [...]
Per the Rights and Responsibilities brochure on the FMCSA site, you must break down the service charges on the Bill of Lading, unless if you’ve provided your customer with a Binding Estimate: Except in those instances where a shipment is moving on a binding estimate, the freight bill must specifically identify each service performed, the [...]
Dissatisfied customers are one of the main drivers of bad business. With the ever-growing incorporation of the internet into every aspect of our lives, your reputation can shift overnight. People can voice their complaints very easily, leading potential customers away from you. Let’s discuss how moving companies can avoid complaints and stay in a healthy [...]
Preparing for a DOT audit isn't something you think about just when the FMCSA notifies you of a pending review. As a moving company, you must be aware that DOT audits can happen anytime. For this reason, you need to keep all the necessary paperwork somewhere you know where it is. This way, once the [...]
What do you do when you arrive to pick up a job and the broker has estimated the size of the shipment too low? We have some pointers for you. 1. Verify the inventory before you load any items. Take the inventory from the Estimate and identify the items from the customer’s shipment. [...]
How Your Moving Company can Improve the Customer Service Improving customer service is the best way to build a name for your moving business. This is the number one strategy to create returning customers and increase profit in the long term. Instead of talking about many different approaches, we will try to be concise and [...]
Words use are very powerful when speaking to the customer which could have a huge impact on the outcome of the move/ratings given by them. As a Carrier, you are liable for the value of the goods while in your possession. We all know the different levels of liability, and neither of them must never be [...]
Filing a claim after a move doesn’t need to be an unpleasant experience. Many people give up on filing a claim because the process is too complicated. Luckily, contacting customer service can simplify the process. Here are all how a moving claims service provider can help you. A moving claims service provider can help [...]
Providing excellent customer service is one of the most efficient methods to increase revenue and expand your company. That said, sometimes customers can make it challenging to maintain a high standard, especially for moving companies in Coral Springs. To meet the demands of difficult consumers, customer service representatives need specialized training and tools. However, a [...]
7 Branding Tips for Your Moving Business Use these branding tips for your moving business to create a unique and attractive image of your company that potential customers will like. Moving is a competitive business. To succeed, you need to stand out from the crowd. The best way to do this is to build a [...]
Growth is an essential aspect of any business. However, it isn't easy to expand if you cannot convert potential customers into clients because people are frequently unsure whether they require your services or not. Still, just because someone considered using your services and then decided against it does not mean you have lost a client. [...]
Whether you handle your claim in-house or use a third party claims service like CSI, your inventory sheets are frequently as important as your BOL when analyzing a claim. For interstate carriers, it is required to prepare an inventory of the shipment and to list any damage, or unusual wear to any items. The purpose [...]
We have all experience working in a team one way or another, whether it's in an office, or in a social setting. A team is a complicated thing, each individual is a person with needs, wishes, and aspirations, and bringing a bunch of us together could become a growth tool. There's something to be said [...]
We live in a time when social media and online reviews can make or break a business, customers are educated, do research and due diligence, and good reputation equals more business. However there are times when a customer’s claim hits a soft spot and our ego gets the better of us. If you’ve been around [...]
A well-trained team will always drive a higher satisfaction rate. However, no matter how well you may train your team there will always be a dissatisfied customer that ignores the claim process and file a chargeback. It’s not uncommon for us to hear “I really tried to work things out with the customer but got a [...]
